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  • 6th January

    Plenty of shades of your favourite Katia yarns in stock. Feel free to browse the reel on the right to look through samples of our yarns.

    Free UK / European delivery, no matter the size of your order. Please read our FAQ for more information.

http://www.BallHankandSkein.com
Tel: 0795 226 1647
based in the UK.

Feedback Form:

Our feedback system was implemented on the 14th March 2011. Feedback helps us to improve our service, whilst providing new customers with your experiences. We would greatly appreciate it if you could take the time to complete the form.

We may modify your feedback, only in order to correct spelling mistakes or punctuation. Also, we have began to date individual feedback.

Use the form below to provide us with feedback once you have received your order. Press Go >>> when you have completed the form. None of the form fields are compulsory.

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Feedback:

Thank you very much for the prompt dispatch of the alpacha which arrived this morning. You were recommended by a friend and I will certainly buy from you again. I like the no postage :) ( Diana from UK ) (18/12/2012).


Excellent service and great value for money products, highly recommended ( Angela from UK ) (17/12/2012).


Thank you once again for prompt service, a pleasure to deal with. Carry on the good work ( Barbara from France ) (17/12/2012).


Most impressed with your service and prompt delivery, the only problem was you duplicated the blue wool but it's been used anyway!!! Good quality product, very much admired, and will be sending you another order soon. Many thanks ( Ian from UK ) (12/12/2012).


Very good service. Recommended ( Christine from France ) (01/12/2012).


Very impressed with the speed of the service as ordered yesterday 29th and received today 30th. Have had several different suppliers of this wool and some have been faulty but so far these 7 balls seem to be A1. Thank you ( Margaret from UK ) (30/11/2012).


Amazing service, item delivered next day, and free first class postage too ( Patricia from UK ) (28/11/2012).


I must thank you for your quick delivery service. I also sent an email to ask if there is a pattern sent with wool for the scarf I liked and they told me they will try and find one for me, what a kind person. Also free delivery which is good ( Margaret from UK ) (23/11/2012).


Absolutely wonderful service! Wool ordered on Friday afternoon and delivered on Monday, two days later! Excellent considering that this was over a weekend. Another bonus was that postage was free so this was a real bargain. Thank you so much ( Val from UK ) (13/11/2012).


What fantastic service! Placed order late Monday morning, received parcel 9.00am Tuesday. Can't beat that! ( Audrey from UK ) (13/11/2012).


Easy to order. Web site very easy to use. Delivered within 36 hours of ordering. Excellent service ( Susan from UK ) (05/11/2012).


I am very please with the service I have received on several orders I have placed. My order was always received promptly which is much better than other companies I have ordered with ( Barbara from UK ) (05/11/2012).


I received my order this morning, Tuesday, which was very good because I only put my order in on Saturday evening. Thank you for your prompt service and also a very good price on the yarn I bought, particularly as postage is included in the price. Thank you ( Elizabeth from UK ) (30/10/2012).


Very good and fast delivery. Thanks for everything and till the next time ( Loes from Netherlands ) (27/10/2012).


Excellent service, whole process couldn't have been easier ( Lesley from UK ) (26/10/2012).


Excellent service. Very pleased with the product. Thank you ( Rosemarie from UK ) (25/10/2012).


Excellent service. Have ordered twice from this seller now and each time the wool has been received the next day ( Angela from UK ) (24/10/2012).


Came next day, couldn't believe it, wonderful service ( Sally from UK ) (24/10/2012).


You never fail me - usual efficient and very speedy service. Thank you ( Jillian from UK ) (23/10/2012).


Excellent prompt service. Delighted with my purchases. Thank you ( Geraldine from UK ) (22/10/2012).


Extremely good service. I am very pleased with the product, it is even better than it looked on the website. I shall be using you again. Many thanks ( Margaret from UK ) (18/10/2012).


I received my ordered skein in perfect condition and speedy delivered: I pay homage to your service ( M from Netherlands ) (13/10/2012).


I ordered two shawl pins and they arrived very promptly and I'm very pleased with them. Thank you. I will definitely buy from you again ( Jan from UK ) (05/10/2012).


Parcel was delivered in record time. Got the dispatched note in morning and parcel arrived in the same afternoon! Always a prompt service and the yarn is always as described ( Helen from UK ) (03/10/2012).


Ordered 1 day, here the next. Very fast delivery & easy web site to use. Thanks ( Jinni from UK ) (27/09/2012).


Great purchase. Would recommend to others and would use again ( Marilyn from UK ) (30/08/2012).


Very prompt service will be using again and again ( Jaye from UK ) (14/08/2012).


Thank you for sending correct order by return of post excellent service and free postage too amazing in this day and age! ( Susan from UK ) (05/08/2012).


Very pleased with excellent purchase - thank you ( Sandra from UK ) (27/06/2012).


I am very satisfied from that seller. They shipped my order the next day. I bought a lantern moon shawl pin which arrived in an excellent condition. I also like the fact that they delivery is free for European countries. I will definitely buy again from them. Thank you for excellent service ( Georgia from Greece ) (11/06/2012).


Excellent service, I have used twice before and would use again ( Hilary from UK ) (23/05/2012).


Very pleased with my purchase, will buy again from this seller ( Pauline from UK ) (13/05/2012).


My order was received in less than 24 hours after ordering. What excellent service! And no postage - what a bonus. Definately the only site to use for wool etc. Many thanks ( Hilary from UK ) (13/05/2012).


What a good supplier of wool, free delivery and such lovely colours, just ordered a different type of scarf wool, so easy to knit ( Margaret from UK ) (08/05/2012).


I ordered 4 balls of Katia Ondas yarn on Saturday 28th April, and it arrived at my home on Friday 4th May, and there was a bank holiday in that week, so well done Ball Hank and Skein for a fast and efficient service, I shall certainly order from you again and have passed on your details to other people I know who knit ( Barbara from UK ) (06/05/2012).


This current order are the 6 and 7 th balls of Katia Ondas wool ordered. After the success of the first order I have confidence in the company, efficient service and choice of colours to order again. I ordered on Thursday evening and the wool was delivered on Saturday. Excellent. Thank you ( Sue from UK ) (05/05/2012).


Can't believe the incredible service. Just order online and before you know it the wool is delivered. Excellent service ( Rona from UK ) (29/04/2012).


Delightful product, very speedy delivery (next day), no p&p charges - excellent. Many thanks ( Hilary from UK ) (29/04/2012).


Yesterday at our newly formed knitting / sewing community group, "Lost Skills", I ordered yarn for the first time for several members, from your site. The order arrived at 10.30am today. I am very impressed at the speed of your delivery, and free p&p in Europe. You have the best range of colours in stock for the yarn we want, and at a good price. The display, description, numbering and enlarged image made ordering very easy. Thank you. I have placed a second order today and I am sure the group members will be re-ordering very soon ( Gina from UK ) (13/04/2012).


Parcel arrived this morning, excellent service, it took less than 24 hours. Thank you very much ( Carole from UK ) (11/04/2012).


Delivery was fast, like before! Have recommended your site to a friend ( Rosie from UK ) (10/04/2012).


I found the web site very good and the speed with which goods were delivered excellent. Howevever, I was disappointed when two of the three balls I ordered had knots in the middle of the balls. Here's hoping for a knot-free order this time! My only criticism of the actual pattern is that it is difficult to find the information to help one start neatly and finish neatly. After quite a bit of searching I did find some info (Anne from UK ) (05/04/2012).

Our response: We would love to publish information on our website that could be useful for other knitters! Regarding the common knot issue, please don't hesitate to return balls that you aren't satisfied with.


I was delighted with the speediness that my order was dealt with. I love the colour of the wool, cant wait to start my scarf... Many thanks ( Anne from UK ) (04/04/2012).


Excellent service ( Anonamous from UK ) (04/04/2012).


My order arrived at about 10am the day after I had ordered it. All items present and correct - better service than some of the other yarn suppliers I use! ( Susan from UK ) (28/03/2012).


Thank you for your prompt service for shipping my order to the USA. It only took a few days for me to recieve my order. Also, I was able to get the colors of yarn that I could not get in the USA... Thank you again!!! I appreciate doing business with you ( Fran from USA ) (25/03/2012).


Fast delivery. Recomend. Will use again. Thank you ( Janet from UK ) (23/03/2012).


I want to thank you for the wonderful, speedy service you have given me for the last two orders. I receive the merchandise from you faster and cheaper from you than if I order it in the United States! I will be ordering again shortly! As an ex-pat born and raised in England, hooray for the good old English customer service!!! ( Sheila from USA ) (15/03/2012).


An excellent service. Delivered ontime in a well wrapped packet. Shall order again which will be the third order ( Roy from UK ) (14/03/2012).


Wowzers ( David from Anonamous ) (14/03/2012).


First time order with a company online and received in 7 days yarn is great will reorder when out thanks so much ( Betty from USA ) (13/03/2012).


Your service is excellent, and the fact that the postage is free is certainly a bonus. There is nowhere locally for me to buy this wool anyway. My grandaughter in HK (13yrs) relies on me to send her the yarn too, she knits for her friends. I see some of your colours are out of stock, the lovely red mix... Will you be getting more stock ( Marion from UK ) (12/03/2012).

Our response: We try to keep every shade of most yarns in stock / backorder long before we run out. Due to the popularity of certain yarns worldwide, we often have to wait patiently for them. Keep an eye out for fresh stock / email us your wishlist if you would like us to notify you when back in.


Excellent service, ordered late on a Wednesday, delivered on Friday with no postage charged... ( Cynthia from UK ) (10/03/2012).


Excellent delivery times, very good prices - sorted ( Susan from UK ) (08/03/2012).


WOW what service, I sent my order quite late yesterday afternoon, received it at 10am today. Well done and thank you for such good service. Am knitting fast trying to make some money for our local Special Care Baby Unit ( Louise from UK ) (07/03/2012).


Many thanks, yet another quick delivery - exactly what I wanted also the pattern for the scarf which I hadn't asked for but is much appreciated. Thanks ( Margaret from UK ) (06/03/2012).


Hello! I ordered some yarn and the package came in one week. Fast delivery, thank you very much ( Marjo from Finland ) (05/03/2012).


Thank you for your prompt dispatch of my order ( Anonamous from Anonamous ) (04/03/2012).


Quick and efficient order - came in a couple of days - well packed and exactly what I wanted - many thanks ( Margaret from UK ) (04/03/2012).


Amazing service, order placed 4pm yesterday received 9.00 am this morning, Many thanks for your excellent service ( Stephen from UK ) (02/03/2012).


Second purchase as I felt sure I wouldn't be disappointment. Wednesday lunchtime - order, Thursday morning - doorstep. The most efficient service ever!! The knots are annoying but all I do is undo them and then weave in the ends like I do at the beginning and end. Not really a problem ( Anonamous from UK ) (01/03/2012).


Good stock levels, excellent communication, fast delivery. I could not have asked for better, thank you! ( Jane from UK ) (01/03/2012).


Fantastic turnaround on my order. It arrived next day, and I had finished the first scarf by the following evening. The instructive video was extremely helpful, and I have since re-ordered more. Many thanks for a fantastic service. I have given your website address to all my friends ( Barbara from UK ) (29/02/2012).


Fantastic, great free superfast delivery & great quality product! Will and have bought again!!! A++++ ( Julie from UK ) (28/02/2012).


This is the second order I have placed with your company and I have been delighted with the speed with which I have received the wool. Thank you very much ( Anne from UK ) (26/02/2012).


I can't say how very impressed I was with your service. I ordered a Rizos yarn yesterday (Friday) afternoon and I recieved it this morning (Saturday). I do not think I have ever had such a prompt response to an order placed on the internet. I shall certainly use your company again and recommend it to all my friends ( Barbara-Ann from UK ) (25/02/2012).


Ball Hank and Skein give the best delivery service I have ever received from an online supplier. However I am always disappointed to find that 1 out of every 3 balls has an ugly knot in it. Some balls have more than one knot. It spoils the finished scarves and although I know this supplier is not to blame perhaps they could pressure their suppliers ( Irene from UK ) (23/02/2012).

Our response: Our yarns are supplied by Katia directly, with whom we have previously discussed the issue of knots with. It has been widely accepted that its a characteristic of the type of yarn, although there has been a big improvement this year. Please do feel free to return any yarns you aren't happy with, even if you are happy to return half knitted garments.


Amazing! Ordered thursday am, arrived friday am. Brilliant thankyou ( Betty from UK ) (23/02/2012).


Excellent service! I ordered yesterday around 2pm and my order was delivered at 11:30 this morning. Very impressed with the choice of colours and speedy delivery. I will certainly recommend your company to others ( Valerie from UK ) (23/02/2012).


Excellent service. Have ordered twice over past weeks and orders received both times well within 24 hours. Have recommended your site to friends. Thank you, will definitely use again ( Elizabeth from UK ) (23/02/2012).


Your prompt service is fantastic. Delivery within 24 hours is unusual. Web site is easy to navigate as well. What a find you are. Thank you ( Sarah from UK ) (21/02/2012).


Hi, very pleased with communication and service and product, I had one small problem, it was the two joins in the ball of wool. As this was my first scarf I will probably cope better this time, yours very sincerely ( Jean from UK ) (20/02/2012).


Many thanks for the scarf yarn which I received just 24 hours after placing the order. One scarf was completed yesterday and given to a friend ( Beryl from UK ) (19/02/2012).


Order arrrived in under 24 hours! Amazing! Brilliant service! AND Free postage and packing! Thank you! ( Rosie from UK ) (19/02/2012).


Yet again wonderful service. Yarn ordered Friday 12.15 - yarn delivered Saturday 10.00 ( Doreen from UK ) (18/02/2012).


Brilliant service. So quick ( Marian from UK ) (18/02/2012).


WOW!!! What service. Ordered my yarn 11.00 a.m. Friday, and when I got up 8.00 a.m. Saturday, the parcel was already on the doormat. Wonderful service. Thank you so much ( Vivienne from UK ) (18/02/2012).


Excellent received my order within 24 hrs ( Mary from UK ) (17/02/2012).


I was introduced to the "scarf" by a friend in Sheffield, sourced the yarn on line, made a couple for myself which I love, and now all my friends are making these scarves and the ones who aren't knitters have placed their orders and I am happily knitting away scarves for them. So many more orders I feel in the near future to come. What a way to make an ordinary outfit look something special and the comments I have recieved from strangers is quite amazing, yesterday we were out for lunch and 2 ladies came up and asked me where they could purchase one so I gave them all the details where to find you online to purchase the yarn. A really big success. Congratulations to you and a big thank you from me ( Anne from UK ) (17/02/2012).


I just wanted to say thank you for your excellent service, I ordered my Wool on Wednesday afternoon and received in the post the next day. Very good service, will definitely be using you again and recommend you to my friends too. Thank you again. ( Mrs L from UK ) (17/02/2012).


A first class service, cannot say anything more. Thank you ( Ann from UK ) (15/02/2012).


Thank you for my order. I was very impressed with the speed of delivery. Only ordered yesterday lunchtime and received order this morning. Excellent! ( Martina from UK ) (14/02/2012).


Order arrived within 1 working day... Very pleased with product and service, thanks ( Ann from UK ) (14/02/2012).


Excellent service - wool received within two days of order. Good price, especially with free postage. Highly recommended ( Jackie from UK ) (13/02/2012).


Goods received. All satisfactory. Service very good. ( John from UK ) (13/02/2012).


Many thanks for brilliant service. Delivery arrived safely the day after ordering. Will use you again and recommend to others ( Linda from UK ) (13/02/2012).


Amazed that the order arrived next morning. Well done ( Mary from UK ) (12/02/2012).


While I love knitting with the mesh yarn (Katia Triana) I am highly disappointed that the two skeins I recently purchased are not a continuous length - one skein was knotted together at about the halfway point, and the second was knotted twice! This does not make for a nice flow to the scarves I was knitting. I have used much cheaper versions and have not had this problem ( Paula from USA ) (12/02/2012).

Our response: Please view our FAQ for information regarding this issue. We will replace if you wish.


Thank you for your prompt delivery of my order. I look forward to knitting with this fantastic wool ( Nina from UK ) (11/02/2012).


I placed my order around midnight Wed/Thurs and it was here with Friday's post. At the risk of sounding repetitive, efficient and prompt service, which is sometimes hard-to-come-by on other online sites. Comment - arising from Anne's feedback on 07/01/12. I've read somewhere about how to rejoin ribbon yarns. I think it would be useful additional info on your website ( Janet from UK ) (11/02/2012).

Our response: We would really appreciate any content sent to us, especially related to fixing the dreaded breakages occuring in some yarns. Feel free to do so.


I came across your website by chance, and yours was the only shop that stocked the exact wool my Mum was looking for. We only ordered the wool on Thursday night, at around 8.30pm, and even with FREE delivery, the wool arrived on Saturday morning - You can't get better than that! It's the best service yet that we've recieved yet and we will definately use your shop/services in the future - thank you so much!!! ( Hayley from UK ) (11/02/2012).


Many thanks - order arrived yesterday - 2 scarves knitted whilst keeping warm yesterday afternoon! Will definitely be ordering more ( Jacky from UK ) (11/02/2012).


Very pleased with the service, which was fast and efficient and the product is marvellous. Many thanks ( John from UK ) (10/02/2012).


Ordered 1 ball of Katia Ondas on Tuesday - arrived Wednesday. Ordered another ball Wednesday evening (don't ask) which arrived Friday. Excellent service thanks ( Barbara from UK ) (10/02/2012).


I'm pleased with the order I made and will order again soon ( Pat from UK ) (09/02/2012).


Excellent service. Ordered pm. on Monday. Received parcel by 12pm. on Wednesday ( Joan from UK ) (09/02/2012).


Another amazing transaction! Ordered late yesterday and was astonished to receive my package this morning. I cannot recommend more highly ( Muriel from UK ) (09/02/2012).


I just wanted to say that I am so pleased with the quickness of your service in sending my ball of wool. I only ordered it on Monday and received it on Tuesday. The scarf is now complete and will soon be going to Australia as a present. Thank you so much I will be using your site again ( Anonamous from UK ) (08/02/2012).


So pleased with my Katia Ondas yarn. I received it within 2 days! I have already started to knit with it, as I love knitting with this yarn. The free postage is outstanding. I will be buying from you again. Thanks so much ( Jenny from UK ) (08/02/2012).


Great service. Placed order in the afternoon and it was delivered the next day by First class post, and no extra charge for p&p..! Will certainly use you again ( Muriel from UK ) (08/02/2012).


Ordered Friday evening after another supplier had let me down after keeping my order for a week. Arrived first thing Monday morning. REALLY IMPRESSED. Thank you. ( Anonamous from UK ) (06/02/2012).


Arrived overnight - brilliant --- but the Katia Ondas (colour 74) was more than useless ---- 2 knots and 2 joins by means of stitching together and a break in the yarn that has just split though the whole length. Only one ball was ordered and my first time of ordering with you so I am more than disappointed. ( Doreen from UK ) (04/02/2012).

Our response: The ball of Ondas you received was no doubt faulty and we would be more than happy to replace for you. If you ever feel disappointed, please contact us immediately, where we can try to help.


Placed my first order with you late Thursday afternoon, it has arrived 9.00 am Saturday morning, very pleased with this service. Thrilled with my order, I will definitely be ordering from you again and recommending you to my friends. 5* service all the way ( Stephen from UK ) (04/02/2012).


Impressed with the speedy delivery and the fact there is no charge for postage is an added bonus ( Tony from UK ) (03/02/2012).


Unbelievable services, I have ordered from this company three times and have received my order the next day. Absolutely fantastic service, thank you ( Terry from UK ) (03/02/2012).


This is the first order from you, the service was excellent and the site easy to use, sent to me in France in just a couple of days, thank you ( Sue from France ) (03/02/2012).


What can I say that hasn't already been said? Fantastic speedy service. So pleased I've placed another order. Thanks ( Doreen from UK ) (02/02/2012).


My order has just arrived. May I congratulate you on your first class service, I shall not hesitate to use you again ( Anonamous from UK ) (01/02/2012).


Many thanks for another order sent quickly. Good service ( Mrs J from UK ) (31/01/2012).


Thanks, the scarf yarn arrived this morning less than 24 hours after ordering, great service will use again ( Patricia from UK ) (31/01/2012).


Excellent service. Placed an order in the afternoon received it the following morning. Plus free postage. Couldn't ask for better. Well impressed. I will order again I'm sure ( Gill from UK ) (28/01/2012).


Such good service and swift delivery - next day! Quality goods and good value. I recommend this seller in all aspects. Many thanks ( Anne from UK ) (28/01/2012).


Ordered 2 balls of Katia Triana Lux Wednesday evening and they were here Friday morning! Hard to find shade - 65 - and at a great price. Impressed the free postage was first class too! I live in a rural area so this kind of excellent service is invaluable! ( Linda from UK ) (27/01/2012).


Can't believe how quick your service is - why can't all companies provide such amazing service? Thank you ( Elizabeth from UK ) (27/01/2012).


Thank you for dealing so swiftly with my order. I placed the order on Wednesday and the wool arrived on Thursday - brilliant. Your website is very easy to use and you hold a large stock. I also love the fact that you do not charge for delivery. I will definitely use you again. Thanks again ( Jan from UK ) (26/01/2012).


Just wanted to say what a fantastic quick service you offer; choose the wool on Sunday afternoon and it was with me today; Tuesday. What a lovely arrange of colours, I will certainly recommend you to my friends and I'm sure will be back for more Kind regards ( Helen from UK ) (24/01/2012).


Many thanks for your prompt service, the scarf yarns were received this morning well inside 24hrs from time of order, well done ( Mr D from UK ) (24/01/2012).


Only ordered the Rocio wool around lunchtime Monday, arrived via the Postman within 24 hours, brilliant and as reliable as ever. Thanks ( Helen from UK ) (24/01/2012).


This is the second order I have placed in a week, again next day delivery. Who wants to use your local wool store when you get a service like this ( Freda from UK ) (21/01/2012).


Thank you once more for your prompt service June. I have recommended your company to so many of my friends in Yateley and they are all enjoying knitting their scarves ( Elaine from UK ) (19/01/2012).


Free delivery makes this an attractive offer. Also very speedy despatch. I received my wool within one day of ordering. Excellent service ( Jacqueline from UK ) (18/01/2012).


Amazing service, received yarn less than 48 hours after ordering, (Thursday evening order arrived Saturday morning!) Free postage and packing also much appreciated ( Connie from UK ) (14/01/2012).


I would like to thank you for the efficient way my orders have been dealt with. The speed of the delivery is excellent! I have ordered such a lot in the last 2 months and every order has been prompt. Also, I love the quality of the yarns and have referred your site to half a dozen people. Many thanks ( Valerie from UK ) (12/01/2012).


I never have a problem with these sellers. I return again and again to their site for best value, fast delivery, and first class goods, plus extra attention to details on my order. I sincerely recommend them ( Anne from UK ) (12/01/2012).


Thanks for sending the order so fast ( Joni from USA ) (10/01/2012).


Very prompt service, hassle-free and efficient. Easy to use website and the free of charge postage/packing is very much appreciated. I shall definitely order from you again. Thank you ( Diane from UK ) (08/01/2012).


Excellent service. Lovely yarn (Katia Triana) which I have used to make a beautiful scarf.I also found a break in the yarn edge about two metres in. Just means my scarf is shorter than anticipated. Nature of yarn means one could not weave ends in or rejoin in any other way. Many thanks for prompt service ( Anne from UK ) (07/01/2012).


Excellent service next day delivery, this i hope will be the first of many orders ( Freda from UK ) (06/01/2012).


Parcel received very quickly and as ordered. Website was clear and easy to use. Will order more soon as very good experience. Thank you ( Tracy from UK ) (06/01/2012).


Great website. I'm going to buy some wool for my girlfriend ( Will from UK ) (04/01/2012).