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  • 6th January

    Plenty of shades of your favourite Katia yarns in stock. Feel free to browse the reel on the right to look through samples of our yarns.

    Free UK / European delivery, no matter the size of your order. Please read our FAQ for more information.

http://www.BallHankandSkein.com
Tel: 0795 226 1647
based in the UK.

Feedback Form:

Our feedback system was implemented on the 14th March 2011. Feedback helps us to improve our service, whilst providing new customers with your experiences. We would greatly appreciate it if you could take the time to complete the form.

We may modify your feedback, only in order to correct spelling mistakes or punctuation. Also, we have began to date individual feedback.

Use the form below to provide us with feedback once you have received your order. Press Go >>> when you have completed the form. None of the form fields are compulsory.

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Feedback:

Thank you for your excellent service throughout this year, it has been first class. I never received the original Katia yarn that I ordered from you in November but just before Christmas I had a letter to complete from the Post Office so I hope this helps you. Wishing you a very happy, healthy and prosperous New Year ( Elaine from UK ) (31/12/2011).


Excellent service - this is my second order and goods were dispatched and delivered extremely quickly. Would definitely recommend and will use again ( Lorna from UK ) (29/12/2011).


Wonderful choice of wool, very fast delivery and a free pattern - who could ask for more. Web site well designed and easy to use, will now be a regular customer, thank you ( Julie from UK ) (25/12/2011).


I ordered 4 balls of wool on Tuesday 20th December and it arrived on Wednesday 21st. This in the week before Christmas too. Very impressive service. Thank you so much ( Carole from UK ) (23/12/2011).


Fantastic service received the order promptly even with the christmas rush ( Carole from UK ) (20/12/2011).


Very prompt delivery ( Jacki from UK ) (20/12/2011).


I was disappointed when I realised my wool would take over a week to arrive but that was my fault for paying via eCheque and not credit card. However once dispatched the wool was there the next day which was excellent ( Judie from UK ) (20/12/2011).

Our response: As stated in our FAQ, unfortunately we must wait for eCheque payments to clear, before dispatching orders.


Last week I ordered 3 balls of Katia Triana, and the delivery service was excellent. This was my first order, and made them up into scarves. I showed my friends and now have many requests for scarves in other colours. I am delighted. I have now placed my second order and hope the delivery is as prompt as the first order ( Irene from UK ) (19/12/2011).


My package came within a few days of ordering it. I was very happily surprised as i didnt expect such a quick delivery so close to christmas. The yarn i ordered was in good condition and my overall shopping experience was a very positive one. Have already placed a further order ( Freda from UK ) (16/12/2011).


Fast delivery, no problem, fair price and free delivery. Lovely goods - what more could one ask for? Very many thanks and I thoroughly recommend this seller ( Anne from UK ) (15/12/2011).


Lovely website, very easy to browse through the various yarns and colours that you offer. This is my second batch of Katia Ondas ordered, and both of the order were received within 24 hours. Free P&P an added bonus. Very good selection of colours, First class service, will recommend to others ( Judy from UK ) (14/12/2011).


Extremely pleased with the service, have ordered serveral items and received them in record time, would definately recommend to anyone ( Hazel from UK ) (14/12/2011).


Brilliant service. I ordered my yarn on Wednesday evening and it arrived on Friday. Thank you ( Margaret from UK ) (10/12/2011).


The ball of wool I received had a knotted join in it which was a little way into the ball which will mean that my scarf will not be as long, I would appreciate your thoughts ( Jan from UK ) (10/12/2011).

Our response: Unfortunately breakages sometimes occur during the manufacturing process. If you would like a replacement, let us know.


Fantastic service - quick and efficient ordering process and wool always arrives through my mailbox within 1-2 days of ordering. The free P&P is an added bonus!! Many thanks :-) ( Shirley from UK ) (08/12/2011).


Brilliant service as always, this is the fourth time I've ordered from you. Ordered Monday, delivered Wednesday, thought it might take longer as we are now in December but you were as prompt as ever. Placed order myself this time on my new net book (husband's placed orders on his laptop before) and it was so easy, your website is wonderfully clear. One thing you might like to be made aware of is that there was a three inch slit in the grey plastic packaging and wool was poking through. It wasn't a problem, no damage or harm done and I'm sure it happened after it had left your hands but I thought you might wish to know this for future reference. Love the fact that you keep introducing new colours of the Triana scarf wool, I've ordered every colour so far and the four new Sparkles are a joy. Keep up the good work, why can't every business be as efficient as you are ( Frances from UK ) (07/12/2011).

Our response: We'll let the postman off this time, being the christmas period ;-). Hopefully the damage to the packaging was one off, but let us know if you experience problems in the future.


Very quick delivery service and very pleased with the product - Katia Ondas. Very good range of colours ( Janet from UK ) (06/12/2011).


You did it again. I ordered latish in the day and the next morning, it was here and is perfect. Good prices, marvellous quality and friendly helpful seller. I shall return - in fact I have twice already! Thank you and very best with ( Anne from UK ) (06/12/2011).


Excellent service, great price and speedy delivery, thank you ( Kristi from UK ) (05/12/2011).


Glad I found your web site. Service fantastic ordered late thursday delivered Saturday. Will definately order again ( Elizabeth from UK ) (05/12/2011).


Excellent service. My order was with me two days after ordering. Will certainly shop again with you ( Kathy from UK ) (05/12/2011).


Excellant service. Really liked the website and happy with the yarn I purchased :-) ( Gillian from UK ) (04/12/2011).


Excellent service, I received my Katia Ondas yarn the day after my order. Will be ordering more. Thanks for the pattern although it was rather crumpled, mishandling by the post I presume. Not complaining, but thought you might like to know ( Janet from UK ) (03/12/2011).

Our response: Thats right, unfortunately its rather difficult to keep the pattern in pristine condition during delivery. We did consider laminating patterns for a small additional fee.


Impressive prompt service - next day! Products ordered were perfect. Would recommend you. Thanks ( Nicky from UK ) (02/12/2011).


Thanks a lot for so quick shipping... ( Vladimir from Latvia ) (02/12/2011).


Excellent service, really liked the website too - made choosing and ordering very easy. Thank you ( Jacqueline from UK ) (29/11/2011).


Very quick and easy transaction. Many thanks ( Petra from UK ) (29/11/2011).


The sheepy tape measure arrived today... many thanks. I have a white version and my daughter was so taken with it that I thought it would make a good stocking filler especially as she is beginning to find knitting fun ( Felicity from UK ) (29/11/2011).


Fab service, ordered Friday evening, delivered Monday morning, who could ask for more. And free delivery! Will be back for more..... ( Sam from UK ) (29/11/2011).


Selection of colours was great and service exceptional which is why I sent in a second order! Well done ( Jenny from UK ) (29/11/2011).


Good service, good selection, and lovely yarn, would recommend them to anyone who wants quality and good service ( Sheelagh from UK ) (28/11/2011).


This yarn was ordered in the late afternoon on Friday and arrived on Saturday morning! Lovely item and I recommend this supplier highly. Delighted! Many thanks ( Anne from UK ) (26/11/2011).


Ordered 4 balls Of the Katia Rocio at the weekend and received them on Tuesday morning. Had all the colours I wanted. Excellent service, will definitely use again and recommend to friends. Free delivery a definite bonus. Looking forward to finishing my scarves which will make lovely Christmas presents ( Janine from UK ) (25/11/2011).


I have received two orders from you recently. I am very impressed with the speed of your delivery! Even when one type of wool was out of stock you sent it to me only a few days later. Well done, and thank you ( Valerie from UK ) (24/11/2011).


Received my order within 48 hours. V. pleased with the product. Thank you for being so efficient ( Susan from UK ) (23/11/2011).


Very pleased with the very prompt service and free p&p is a real bonus. Will certainly recommend you to others ( Wendy from UK ) (22/11/2011).


Great to have such a good source of knitting wool online. We have no shops selling wool locally anymore. Very quick delivery too. I am very pleased with this service ( Eleanor from UK ) (19/11/2011).


I have received two orders of Katia yarn and am really pleased with the fast service and range. Thank you ( Mrs C from UK ) (19/11/2011).


Just wanted to say thanks for the dispatch of my recent purple katia yarn, so quick and efficient... Will def recommend you to my craft groups B ( Bridget from UK ).


I'm delighted with the Katia Ondas yarns which arrived within 48 hours of being ordered. Excellent service ( Yvonne from UK ).


Very impressed with quick service. Thank you ( Norma from UK ).


Received my order today. Excellent service as usual ( Carol from UK ).


Amazing service. Ordered late afternoon one day and received yarn the following morning. Have recommended to all my friends. Thank you so much ( Diana from UK ).


Excellent items and fast delivery. Thank you ( Soula from Greece ).


Beautiful wool, extremely pleased and the delivery was exceptional. Received the following day from placing order. Thank you ( Gillian from UK ).


Service impeccable. Much thanks ( Cecil from UK ).


Thank you for the excellent service. Yarn arrived the next day. Regards Irene ( Irene from UK ).


EXCELLENT, Excellent.... service, ordered one day... delivered the next.... and FREE delivery. Never known such a service. Your site is being passed on to friends. Thank you. ( Marion from UK ).


Excellent price, the goods arrived directly and were correct. All in all I would deal with this company again ( Brian from UK ).


Wonderful service. I ordered yarn yesterday approx 13.15 and it has arrived today. Many thanks ( Sandra from UK ).


My first order but certainly not my last. Excellent service. Thank you ( Joy from UK ).


Excellent service, received my wool the day after I ordered it. It has the right colours I needed for xmas gifts for my in-laws ;) Thanks so much ( Tanya from UK ).


Excellent service as usual. Thank you ( Anne from UK ).


Excellent selection and prompt delivery ( Heather from UK ).


I ordered shawl pins last Thursday night and they arrived first post on Saturday. Many thanks, excellent delivery time. Regards ( Ann from UK ).


Just had to write and thank you for the excellent service. I received my yarn this morning, just 36 hours after placing the order. Thanks so much ( Melissa from UK ).


The fastest deliveries ever. I've always received my order the next day. Also it's cheapest with the most colour choices for Katia Ondas wool. The Katia Ondas Lux looks nice knitted up too. Just enough sparkle. Guess what my friends and family are getting for Christmas this year! Thank you ( Jo from UK ).


Thank you for excellent service ordered one day and delivered the next. Have used you several times and will be using you again in the near future when I have finished Knitting 13 scarves from the wool I have just received ! Thank you again ( Christine from UK ).


Very impressed with prompt delivery - yarn received within 24 hours and no postage! Great service! Many thanks ( Margaret from UK ).


This was some good yarn, I say. My wife made me an awesome scarf. Thanks for the yarn! I might buy again ( Tiernan from USA ).


Excellent wool, nice quality. Fast delivery too ( Gillian from UK ).


Thanks for a very speedy delivery, order was received within 48 hours via Royal Mail ( Pam from UK ).


Great items and fast delivery. Thank you ( Susan from UK ).


Delighted that the wool was delivered within 48 hours of ordering. I discovered the yarn when on holiday in Scotland and having knitted a katia ondas scarf in 4 hours decided that the rest of the ladies in my family could have a scarf for Christmas, Searched for local stockists of the yarn, but only this website was displayed, price given is good and with no postage or petrol to pay makes using the internet worthwile. Colour range excellent and I am now knitting scarf 3 ( Evelyn from UK ).


Received order within 48 hours. Extremely pleased. Thank you very much ( Janice from UK ).


I ordered late Monday evening and received my wool first thing Wednesday morning. Can't fault the delivery speed in the slightest. Suberb service and will continue to return and also recommend your site to my fellow knitters =o) ( Rachel from UK ).


Please accept my apologies for not sending you feedback for my previous order for Katia Ondas knitting yarn. Many thanks for your prompt delivery, I have already knit that yarn, and have just ordered some more. Again many thanks ( Margaret from UK ).


Amazing service - ordered Friday, received Saturday! You can't ask better than that. Thank you ( Hilary from UK ).


Very impressed with the speedy delivery of my order and will certainly use their services again ( Susan from France ).


Cannot fault your customer service. So quick. Have ordered from you twice, each time ordered one day & received it the next. Will be using you again thats for sure, thank you, it was also nice to get a free pattern each time ( Cath from UK ).


Very good to deal with you, good communication and super fast delivery, many thanks ( Brenda from UK ).


Thank you for my order which I have just received, excellent service (I will be back). Rita ( Rita from UK ).


Received the wool in a matter of days along with a free pattern. Very pleased overall =o) ( Rachel from UK ).


You have provided a first class service but unfortunately this order arrived today incomplete, 1 ball of Katia Ondas colour 74 was not sent. Look forward to hearing from you ( Helen from UK ).

Our response: Our utmost apologies for missing 1 ball of wool. We have now posted it out to you.


Would just like to thank you for your excellent service in the dispatch of my wool. Ordered 3pm Friday and received 9.30am Saturday. I have never received anything so quickly and professionally before. I have passed your excellent service onto my colleagues who I am sure will, with me, be shopping with you again in the very near future. Just to add I have already knitted a black/grey scarf and it looks lovely. Thanks/Kath ( Kath from UK ).


My order arrived in great time, thank you. Packaged very well, and I appreciate having been refunded the money left over from the amount paid for overseas postage ( Judy from New Zealand ).


I have bought items from this website on a number of occassions over the last 6 months or so. I have always found the service prompt and reliable, it's great not to pay P&P. My last order arrived within 24 hours. I have recommended the site to another knitter who was absolutely bursting to get her hands on a Triani Lux scarf ( Helen from UK ).


Thank you so much for the ten balls of Katia yarn that I received on friday morning. It was a very efficient service together with the post office of course. I would like to make just one comment please the Katia Rizos number 98 did not have black in the mix as stated ( Pam from UK ).

Our response: Thanks, we have updated the colour description to "98 (Charcoal green brown mix)", which we believe is much better suited.


Great service, fast and efficient, thank you ( Ann from UK ).


I ordered 2 balls of Katia Ondas on Wednesday 22nd June and as always they arrived promptly. I discovered several joins in the wool while I was half way through knitting my scarf. This has never happened before as the wool I have bought from you has always been perfect. I thought I would let you know. Kind Regards ( Kathleen from UK ).

Our response: We have explained this in more detail in our FAQ but, unfortunately breakages sometimes occur during the manufacturing process. We would be happy to replace if you aren't satisfied.


Excellent service - thank you ( Vivienne from UK ).


Delighted with quality of wool, service and ease of use of the website. Go to the top of the class... I for one will be back ( Thelma from UK ).


I live in Germany and received this order in less than a week... Very prompt... Many thanks ( Anonamous from Germany ).


Delighted with the wool, already made one scarf from previous order hence me ordering more and double quantity ( Anonamous from UK ).


Excellent very easy to navigate web site. Ordered late Monday evening received Wednesday afternoon. Superb service look forward to many more orders. Thank you ( Joy from UK ).


We had hunted high and low for this wool, my mum was knitting the scarf for my daughter who decided she wanted it longer and we couldn't find another ball anywhere!!! Your site was a pleasure to use and the dispatch and delivery super amazing!!! Ordered tuesday night and delivered thursday morning. Many thanks for the fabulous service, will highly reccomend you and will definately use your website again. One very impressed customer ( Joanna from UK ).


Excellent service. my order was sent by return and I will definately be ordering with you again ( Gwynneth from UK ).


I have placed a few orders now and have been delighted with your prompt service and the products. No p&p is a big bonus! Thank you ( Una from UK ).


Like my previous order, I am delighted with the wool and the speed with which it arrived ( Kathleen from UK ).


Thank you for a very much for a quick response to my order. A very efficient service. I will recommend it to my friends ( Pam from UK ).


Really unusual colour yarn. This is the only place I have found this colour. I have used this yarn before so can't wait to get started. Thanks for very quick delivery. Jane ( Jane from UK ).


I was very impressed to receive my order as quick as I did. I am going to be ordering more wool, but I think you may be out of stock of the ones I want ( Freda from UK ).

Our response: We now have every shade of Ondas, Triana and Rizos back in stock.


I am delighted with the wool and especially the speed with which it came - the next day. The price was good too. I will definitely be ordering more. Will recommend you to my friends. Thank you ( Kathleen from UK ).


Katia Ondas = excellent value - and free postage! Super quick delivery ( Anonamous from UK ).


I love your website. When my friends asked me to locate Katia Triana yarn for our scarf projects, I was happy to find your site and placed an order for 17 skeins. Even though you were shipping from the UK to the West Coast of the US, the order was delivered quite promptly and your pricing was very reasonable. We were delighted with our yarn. Today I viewed several other Katia yarns and ordered 24 additional skeins. I can hardly wait to see them. Having the links to YouTube Instructional videos was very helpful. I will definitely recommend your website to others. Thank you, ( Annalie from USA ).


Excellent service. I emailed a query and had an immediate response. Would highly recommend ( Patricia from UK ).


Just to let you know that my order arrived in the post yesterday, 20th April. That is really quick... posted Friday in the UK and arrived here Wednesday (5 days including a weekend and the 12 hr time difference). Really pleased with the yarn and your service ( Pat from New Zealand ).


Yet again excellent service, many thanks! ( Sue from UK ).


Fantastic, my yarn was delivered the day after I ordered it, I will certainly recommend Ball Hank & Skein to my friends... well done, I will most certainly buy from you again... many thanks for your speedy service. J ( Joan from UK ).


Really efficient, will definitely recommend you ( Glynis from UK ).


Wool arrived well but too many knots in it fast service excellent ( Alison from UK ).

Our response: Unfortunately breakages sometimes occur during the manufacturing process. We have explained this in more detail in our FAQ. If there is an excessive number of knots , we would be happy to replace.


I was amazed to receive my order the very next day after purchasing online. Also it was so pleasant to speak to such polite, helpful and knowledgable people on the telephone. What a refreshing change! I am telling all my friends who are knittting about your company. With many thanks for your assistance and best wishes for continuing success ( Carole from UK ).


Ordered yarn on Friday afternoon received parcel Saturday morning. Excellent service beautiful yarn and free postage. Have recommended to friends. Many thanks ( Sylvia from UK ).


Many thanks, put my order in 10pm on Monday night and I received it on Wednesday morning ( Linda from UK ).


I was so impressed with your service I have ordered again! Really quick delivery and the yarn was fantastic. I will definitely be using your website for all my orders, your prices are brilliant! Many thanks!! ( Laura from UK ).


Thank you for your fast smooth transaction, a pleasure to deal with. Happy to return ( Dorothy from UK ).


I have been overwhelmed by the efficiency and personal service from your staff. They have kept in touch at all times despite my orders not being large. Delivery has always been extremely prompt. Your prices are extremely competitive and with no postage charges, are even better. I have been amazed at the prices charged by other providers. I did eventually manage to find a local shop who stocked Ondas wool but, after the wonderful service I have received from you on several occasions, I am not going to change. Thank you for your excellent service and I hope your business is thriving in these difficult times ( Isobel from UK ).


Excellent, super quick service. Many thanks! ( Sue from UK ).


Excellent service - received order the next day and there was no charge for postage and packing. Can't be bad! Thanks ( Jan from UK ).


Excellent service - so prompt. Many thanks ( Marilyn from UK ).


Very impressed with the speed of service, wool ordered Wednesday received Thursday. Many thanks ( Mildred from UK ).


Hi, I just wanted to say I have ordered twice from you now and I am impressed with your speed and the goods ( Joanne from UK ).


Wool received as promised on Tuesday and despite my arthritic 75 year old fingers, is now knitted into a splendid scarf. I am delighted ( Isobel from UK ).


I received the package yesterday. Thank you for the great service! ( Pablo from USA ).


I ordered some yarn from you late yesterday afternoon - it arrived before 11 this morning. Thats what I call service - thank you very much - I'll recommend you ( Jillian from UK ).


Flipping Heck, the Ondas wool I ordered yesterday has arrived this morning, am I pleased or what! Now thats what I call service - my sister will be ordering some today I think too. Thank you so much for your speed, communications and efficiency ( Liz from UK ).


A huge thank you for sending my Katia wool so promptly. I ordered on Monday, it was there when I got home from work and I'm wearing my new scarf today! I have hunted high and low for this wool on the internet and spent all weekend driving around the Lothians visiting obscure villages with wool shops with no success! ( Elaine from UK ).


Many thanks, my order has arrived. Thank you for quick service ( Stella from UK ).